Orchestra supports creating a customer account hierarchy so that the primary account (Parent) can have multiple users on the platform who manage subaccounts (Children) with subscriptions at each level.
Parent
This is whom Globalgig interacts with directly; it is Globalgig’s customer from a contractual and billing perspective and is the primary account. All alerts that the primary accounts children receive will also be sent to the Parent.
Child
The Child is whom the Parent interacts with directly. Users can utilise the feature to organize their account structure for scalable deployments. Create a Child as an End User to split up the customer subscriptions by Sub-Accounts, for example by:
- Company
- Client
- Organization
- Region
- Department
Additional features of a Child Account
- Subscriptions are attached to the Child ID
- Alerts can be handled on the Child or directly on the Subscription
- An admin of a Child oversees everything in a direct line below them
- Option to be billed separately
Grandchild
The Grandchild is whom the Child interacts with directly and has all of the same functionality as the Child but at the next level down.
Can also have Great Grandchildren, Great Great etc
Example Situations
Resellers
We have a customer who is a Reseller and they want to add the different organizations that they resell the Globalgig service to so that they can monitor the usage and SIM stock for each organization
The Reseller would be the Parent and the companies they resell to would be the Children.
They would create their Children while they are in the Parent’s context.
If they want to give their Child access to the OCP so that they can manage their own Usage and SIM stock, or even create their own Children, while in the Child’s account navigate to the Admin tab > Administrators and Click Add New.
The new Admin will receive an email with their login token and temporary password.
Region
A Customer is using the Globalgig services and wants to manage the usage by the different regions.
The Customer is the Parent and the regions would be the Children.
They set the end users up with the regional IT manager’s details, and they will receive any service alerts for their region plus be able to view SIM stock and usage for the SIMs / Subscriptions that they are responsible for.