Troubleshooting

APN for Windows Devices

By June 10, 2020 June 11th, 2020 No Comments

Setting the APN and Enabling Mobile Data Roaming

To access data services you will need to ensure your device is set up correctly. Different SIMs and/or locations may require different APNs. These instructions are for the Globalgig SIM.

Once you have activated your Globalgig service, insert your SIM into your device.

Follow the simple instructions below.

Please note that all Windows devices may differ slightly and therefore the process to ensure your settings are correct may not be exactly the same as below.

Setting the APN

Go to Settings and scroll to and tap access point

Tap add

Enter the Connection name as Globalgig

Enter the Access point name as mbb.mobi-data.com

Please note that if you are in Australia you will need to use the APN: mbb.voiamo.net

You can leave all other fields as they are

Tap the Tick to create the profile

Tap OK to proceed with setting the profile

Set the Globalgig profile to active

Enabling Data Roaming

Go to Settings and scroll to and tap mobile network

Set Data connection to ON

Set Data roaming options to roam

If connection issues persist please reboot your device and double-check your APN and mobile data roaming settings.